To Whom It May Concern:

We have had our heating and air conditioning replaced by Smedley H & A. We previously had 2 central heaters and 1 swamp cooler. Smedley's changed our house over to 1 heating unit and 1 air conditioner. This was not an easy job. The reason we had 2 heaters previously was because of how spread out our home is. The duct work had to go through 3 concrete foundations and over 100 feet to 3 bedrooms and a living room. As you can see this was not your simple heater replacement.

We got 4 bids from different companies. While Smedley's was not the lowest, they were by far not the highest. We decided to go with Smedley's after seeing how carefully they looked over the job that was at hand. We actually had one contractor who gave us a bid, and never even went in our crawl space as we do not have a basement. I think at least three separate times several of Smedley's heating specialists came over and spent considerable time assessing what had to be done to make this job work efficiently. And it does.

We would (and have) highly recommended Smedley's H & A, to other people. We have recommended, the Shepherds' and the Theils' both of Centerville and both are extremely happy with the job Smedley's' did for them.

Sincerely,

The cozy Booker home.

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Dear Dave, Gary, Randy, and all,

It is an extremely rare occasion that I write a letter of appreciation to a business. However, everyone I dealt with in your company was one pleasant experience after another especially considering my situation.

My pathetic and high maintenance boiler system installed when I built my house ten years ago finally failed on Oct 28. I tried several remedies including having a motor rebuilt, trying to find parts all over the country, etc. It all leads to a long story. Needless to say I have an atypical heat and hot water system.

I called your company on November 1 and mentioned I had been without heat or hot water since Saturday, Oct 28. Dave came right out that day - not a local Layton location but what some consider an inconvenient Brigham City location. It was a reassuring experience meeting with Dave and quite frankly thought his honesty and pleasantness was simply part of the sales game. I have since come to realize that genuine customer care is still alive and well.

Gary called me with few minutes after Dave had left with a quote and let me know the price and schedule of the installers should I want to go ahead with this recommendation. I thought the quote was fair. Gary talked with me at length answering all my questions and even inviting me to come to his home to see the system working since this was the piece of equipment that was installed in his own home.

Wednesday night I decided to proceed having the necessary repairs and equipment change. The installers were here Friday morning. Again, what a pleasant experience talking with both of these men. They obviously enjoyed and knew what they were doing and took time to listen to my concerns. I couldn't believe the first thing they did was put down covers over my carpeting to insure they wouldn't get dirty while walking the length of my finished basement and moving equipment in and out. I expected to come home and have to spend time cleaning up. I couldn't believe how clean the boiler room and equipment had been left. Everything was clean. No mess, no papers, no parts and pieces, no left behind anything. It looked as if they had vacuumed the concrete floor in the boiler room.

I have never seen this level of contractor care with overall customer service. BUT WAIT...there's more. Not only was the work done most conscientiously but also several items needing correction and small pieces of equipment had been replaced and fixed that were not even discussed in the bid. This whole process was most satisfactory in every way. I can't express how pleased I am with the operation and function of the Lennox "Complete Heat" system. My only regret is I didn't call Smedley's When I was building my house or even years ago when I was having so many problems keeping my boiler system running.

Then yesterday receiving a thank you card expressing appreciation for the opportunity to have been of service and checking on my satisfaction is almost too good to be true. I haven't even paid my bill and yet there was no mention or reminder. This whole arrangement has almost been done on a handshake basis and has been very refreshing. I will have arranged payment in full prior to your receiving this letter so hopefully you will feel I have completed my part fairly. This is one transaction where I feel you have delivered more than what was agreed to be completed.

I will certainly tell others of my good experience with Smedley's. Also, I would be more than willing to talk with any of your potential customers that might ask for references.

One completely pleased customer,

Neil Chadwick

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January 2000

Shawn:

Since I wasn't at home late Monday afternoon when you replaced the blower motor on our Payne furnace in our Roy home, I just wanted to say "Thanks" for your prompt, courteous and professional service.

Brent Wood

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December 8, 1997

To whom it may concern:

We would like to thank Smedley's for the wonderful service provided to us recently. We did several price comparisons before choosing a company to install our central air and fireplace insert. Although Smedley's was not the lowest, nor the highest bid, we decided to purchase through them because no matter who you talked to at their company, you were treated with professionalism, respect and knowledge of the business. I cannot tell you how pleased I am we made the decision based on this! Not only was the installation done correctly the 1st time, they have done several things to show follow up. I feel very comfortable contacting them, if needed an know that they will take care of us in the future. (Not just to make the initial sale!)

Again, we thank you for the wonderful service and great products! We will definitely refer others to you for business!

Sincerely,

Jacque & Eric Shaw

CC: Better Business Bureau of Ogden & Salt Lake

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